Comments on: Dreamhost is REALLY STARTING TO SUCK

By: dreamhostsux

dreamhostsux — Thu, 09 Oct 2008 16:59:32 +0000

DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

By: Reddit’ing My Site can CRASH Servers at Dreamhost | Stefan Didak's Rambling

Sun, 21 Sep 2008 16:11:30 +0000

[...] Dreamhost is REALLY STARTING TO SUCK [...]

By: Peteris Krumins

Peteris Krumins — Mon, 05 May 2008 02:17:50 +0000

I have had great success with DreamHost! It has not let me down a single time!

I once made a 3rd party picture section for Digg (digpicz.com, (see also reddit pics ), and the shared hosting for $9.95 a month handled 100′000 (hundred thousand!!!) visitors the first day!

I blogged what I optimized to handle such a traffic on a cheap shared host in this post: A few words about Digpicz.com

By: Fed Up With Dreamhost: Horrible Hosting Company

Fed Up With Dreamhost: Horrible Hosting Company — Mon, 28 Apr 2008 15:43:26 +0000

[...] ResearchSearching around on the net this morn has uncovered many many many many other blog posts about similar experiences as mine. From deceptive business practices to [...]

By: Duncan

Duncan — Fri, 25 May 2007 17:34:28 +0000

their performance has changed over time…

they’re much better now…

By: Randomness

Randomness — Fri, 25 May 2007 02:25:12 +0000

http://www.thelastminuteblog.com/2006/01/05/hosting-with-dreamhost/

What’s up with you flip-flopping?

Do they suck, or are they awesome?

I’m so confused, you’re like a politician.

By: Duncan

Duncan — Thu, 24 May 2007 21:21:08 +0000

choob

you’re right

By: cho0b

cho0b — Thu, 24 May 2007 21:11:48 +0000

hey guys why don’t we cry about downtime like a bunch of six year olds?

oh wait..

shit happens and nothing is perfect. you have to expect some problems when dealing with shared hosting, especially on as big a scale as dreamhost is.

By: harish

harish — Thu, 24 May 2007 08:05:01 +0000

Read STUPID dont-care-for-customers replies dreamhost staff give regarding their downtime, server restarts and more... here

By: Icheb’s weblog » Am I the only one facing Dreamhost problems?

Icheb’s weblog » Am I the only one facing Dreamhost problems? — Sat, 05 May 2007 15:08:35 +0000

[...] http://www.thelastminuteblog.com/2006/07/27/dreamhost-is-really-starting-to-suck/ [...]